FAQ

How long does it take to ship my order?

Standard orders are normally processed and ready to ship within 4 business days. Orders received after 4pm PST will be processed the next business day. Some turnaround adjustments may occur as a result of COVID-19 restrictions or peak periods. We’re a small team and we make every effort to fulfill orders as quickly as humanly possible, and we ask you to please be patient with us.

 

Can you ship internationally (outside of the USA)?

At the moment JAG35 is not able to ship internationally (outside of USA), nor are we able to ship batteries to Alaska, Hawaii and Puerto Rico. If you need an order to be shipped internationally please see one of our international supply partners here (link pending). International orders may be subject to additional duties and taxes, these are charged by the respective country and are out of our control.

 

I’m local, can I just pick up my order?

We currently are not able to offer local pickup.

 

On rare occasions we may be able to make a special arrangement local pickup for large orders over $1000 (US) to customers local to 91730. To arrange a local pickup, contact support@jag35.com.

 

How can I change my address?

In the event of an address change, please email support@jag35.com and include your full name, email and order #(s). We are unable to handle address change requests that do not provide this information.

 

Can I make a change to my order?

In the rare event that a change order is necessary, please email support@jag35.com and include your full name, email, the reason you are requesting a change, and order #(s). We are not able to handle order change requests that do not provide this information. We are not able to change orders that have already been fulfilled or shipped.

 

Can I cancel my order?

In the rare event that a cancellation is necessary, please email support@jag35.com and include your full name, email, the reason you are requesting a change, and order #(s). We are not able to handle cancellation requests that do not provide this information. We are not able to cancel orders that have already been fulfilled or shipped.

 

Do you accept product returns?

Due to incidents involving unscrupulous individuals trying to take advantage of us, we are no longer accepting returns.

 

What shipping options do you have?

We currently offer the following:

- USPS Priority Mail

- UPS® Ground

- UPS Next Day Air®

- USPS Priority Mail Express (3pm PST cut-off time)

 

Are you able to ship to Alaska, Hawaii and Puerto Rico?

We are not able to ship batteries to Alaska, Hawaii and Puerto Rico.

 

I have a technical question, can you help me?

For technical questions email support@jag35.com

 

My order is lost, what can I do?

In the rare event of a lost order please email support@jag35.com and include your full name, email, order #(s), the reason you are sending us the email. We are not  able to handle requests that do not provide this information. Once we receive the necessary info from the customer, JAG35 will assess the situation to determine the proper resolution, at our sole discretion. In the case of a lost order, JAG35 will attempt to file a claim with the shipping company as soon as possible.

 

My order is damaged, what can I do?

In the rare event of a lost, damaged, or incomplete order please email support@jag35.com and include your full name, email, order #(s), the reason you are sending us the email, and at least 2 clear images of the problem with the goods. We are not  able to handle requests that do not provide this information. Once we receive the necessary info from the customer, JAG35 will assess the situation to determine the proper resolution, at our sole discretion. In the case of a lost order, JAG35 will attempt to file a claim with the shipping company as soon as possible.

 

My order is incomplete, what can I do?

In the rare event of a lost, damaged, or incomplete order please email support@jag35.com and include your full name, email, order #(s), the reason you are sending us the email, and at least 2 clear images of the problem with the goods. We are not  able to handle requests that do not provide this information. Once we receive the necessary info from the customer, JAG35 will assess the situation to determine the proper resolution, at our sole discretion. In the case of a lost order, JAG35 will attempt to file a claim with the shipping company as soon as possible.