FAQ

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Technical question? Get your question answered by checking out the JAG35 TECH FAQ page.

GENERAL QUESTIONS

Are lithium batteries dangerous?
Yes, they are dangerous. A different, but related question is: Are they harmful? Only when handled improperly and/or carelessly. Batteries normally do not harm people and/or property when worked with and handled properly by qualified persons with adequate electrical training.

Please exercise extreme caution if you do not know how to work with batteries & electricity. If you do not clearly understand the risks of working with lithium batteries, electricity and related components, please do not buy batteries and battery components from JAG35. First learn more. To get a better understanding about working with lithium batteries, Jehu recommends this DIY Batteries book. Also, check out the hundreds of instructional videos on Jehu's Youtube channel.

How long does it take to ship my order?
Standard orders are normally processed and ready to ship within 4 business days. Orders received after 4pm PST will be processed the next business day. Some turnaround adjustments may occur as a result of COVID-19 restrictions or peak periods. We’re a small team and we make every effort to fulfill orders as quickly as humanly possible, and we ask you to please be patient with us.

Can you ship internationally (outside of the USA)?
If you need an order to be shipped internationally please see one of our international affiliates. International orders may be subject to additional duties and taxes, these are charged by the respective country and are out of our control. At the moment JAG35 is not able to directly ship internationally (outside of contiguous USA), nor are we able to ship batteries to Alaska, Hawaii, Guam and Puerto Rico.

I’m local to JAG35, can I just pick up my order?
Yes. We're a small team so we'll need to coordinate local pickups to make sure we're there at the same time (for example, so we don't step out for lunch and miss you, and such). Email us to coordinate pickup at: support@jag35.com

Special local pickup arrangements for large items can be arranged at our zip 91786 shop. To arrange a special local pickup, email us at: support@jag35.com

How can I change my address?
In the event of an address change, please see our Shipping Policy page.

Can I make a change to my order?
In the rare event that a change order is necessary, please see our Shipping Policy page. We can usually help with order changes requested the same day as the order was placed, as long it you notify us during business hours. After hours (>5pm PST) and weekend requests (Sat & Sun) will not be seen until the next business day. Not all requests can be honored. Some requests will incur extra fees.

Can I cancel my order?
In the rare event that a cancellation is necessary, please see our Shipping Policy page. Orders that have already been fulfilled and shipped can't be cancelled. no exceptions.

Do you accept product returns?
Due to incidents involving unscrupulous individuals trying to take advantage of us, we generally do not accept returns. If we decide to accept your return request, you agree to follow the instructions described in our Return Policy.

What shipping options do you have?
We currently offer the following:

- Fedex® Ground
- USPS Priority Mail

Are you able to ship to Alaska, Hawaii, Guam and Puerto Rico?
We can ship non-battery items, but we are not able to ship batteries to Alaska, Hawaii, Guam and Puerto Rico.

I have a technical question, can you help me?
For routine technical questions see our Tech FAQ page. For personalized tech advice, see out Tech Support here.

My order is lost, what can I do?
In the rare event of a lost order, please see our Shipping Policy page.

My order is damaged, what can I do?
In the rare event of a damaged order, please see our Shipping Policy page.

My order is incomplete, what can I do?
In the rare event of an incomplete order, please see our Shipping Policy page.

JEHU GARCIA

Who is Jehu Garcia?
VICE / Motherboard (CNET) did a short documentary about him, to see it click here: https://www.youtube.com/watch?v=Ao1mwEcPsEk&t=2s

Can I consult 1-on-1 with Jehu?
Jehu has done consulting, but the timing is not great right now, he's currently swamped with multiple projects. For personalized tech advice, see out Tech Support here.

We’re working on indexing and compiling Jehu's content so it's easier to find and we'll be sharing that resource with you soon. Stay updated by signing for Jehu's early access updates to be among the first to know.

Technical questions?
Get your question answered by 1) checking out our JAG35 Community, or 2) check out the JAG35 TECH FAQ page. For personalized tech advice, see out Tech Support here.