FAQ

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Technical question? Get your question answered by checking out the JAG35 TECH FAQ page.

GENERAL QUESTIONS

Are lithium batteries dangerous?
Yes, they are dangerous. A different, but related question is: Are they harmful? Only when handled improperly and/or carelessly. Batteries normally do not harm people and/or property when worked with and handled properly by qualified persons with adequate electrical training.

Please exercise extreme caution if you do not know how to work with batteries & electricity. If you do not clearly understand the risks of working with lithium batteries, electricity and related components, please do not buy batteries and battery components from JAG35. First learn more. To get a better understanding about working with lithium batteries, Jehu recommends this DIY Batteries book. Also, check out the hundreds of instructional videos on Jehu's Youtube channel.

How long does it take to ship my order?
Standard orders are normally processed and ready to ship within 4 business days. Orders received after 4pm PST will be processed the next business day. Some turnaround adjustments may occur as a result of COVID-19 restrictions or peak periods. We’re a small team and we make every effort to fulfill orders as quickly as humanly possible, and we ask you to please be patient with us.

Can you ship internationally (outside of the USA)?
If you need an order to be shipped internationally please see one of our international affiliates. International orders may be subject to additional duties and taxes, these are charged by the respective country and are out of our control. At the moment JAG35 is not able to directly ship internationally (outside of USA), nor are we able to ship batteries to Alaska, Hawaii and Puerto Rico.

I’m local, can I just pick up my order?
We currently are not able to offer local pickup. We're a small team, and with all the COVID restrictions and such, we just don't have the personnel to offer regular local pickups, especially when some of our personnel have to work remotely.

On limited transactions we may be able to make special local pickup arrangements for large orders over $1500 (US) to customers who can pick up at our shop's 91730 zip. To arrange a special local pickup, email us at: support@jag35.com

How can I change my address?
In the event of an address change, please see our Shipping Policy page.

Can I make a change to my order?
In the rare event that a change order is necessary, please see our Shipping Policy page.

Can I cancel my order?
In the rare event that a cancellation is necessary, please see our Shipping Policy page.

Do you accept product returns?
Due to incidents involving unscrupulous individuals trying to take advantage of us, we are no longer accepting returns.

What shipping options do you have?
We currently offer the following:

- USPS Priority Mail
- UPS® Ground
- UPS Next Day Air®
- USPS Priority Mail Express (3pm PST cut-off time)

Are you able to ship to Alaska, Hawaii and Puerto Rico?
We are not able to ship batteries to Alaska, Hawaii and Puerto Rico.

I have a technical question, can you help me?
For technical questions see our Tech FAQ page.

My order is lost, what can I do?
In the rare event of a lost order, please see our Shipping Policy page.

My order is damaged, what can I do?
In the rare event of a damaged order, please see our Shipping Policy page.

My order is incomplete, what can I do?
In the rare event of an incomplete order, please see our Shipping Policy page.

JEHU GARCIA

Who is Jehu Garcia?
VICE / Motherboard (CNET) did a short documentary about him, to see it click here: https://www.youtube.com/watch?v=Ao1mwEcPsEk&t=2s

Can I consult 1-on-1 with Jehu?
Jehu has done consulting, but the timing is not great right now, he's currently swamped with multiple projects. We’re working on indexing and compiling Jehu's content so it's easier to find and we'll be sharing that resource with you soon. Stay updated by signing for Jehu's early access updates to be among the first to know, click here: https://mailchi.mp/50c08f16b8db/newsletter-landing-page

Technical questions?
Get your question answered by 1) checking out our JAG35 Community Forum, or 2) check out the JAG35 TECH FAQ page.

Need more help?
Contact us at: support@jag35.com