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Jag35

JAG35 Tech Support

JAG35 Tech Support

Regular price $10.00 USD
Regular price Sale price $10.00 USD
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PLEASE READ THE DESCRIPTION CAREFULLY.

 

Get professional tech support from JAG35 for all your lithium battery related troubleshooting needs. Get your questions and product/component recommendations (including for some 3rd party products) answered by a lithium battery professional, choose via email or video call. Whether you have just x1 specific question, many questions on several topics, or complicated technical questions, we have a Tech Support plan that fits your needs. 4 tiers of complexity available:

  • SINGLE and BASIC are best for beginner questions
  • PLUS is best for intermediate questions
  • PRO is best for complex questions
  • ADVANCED is best for large projects or very complex projects

Choose the level of Tech Support you need based on your needs (choose from dropdown menu):

  • EMAIL Tech Support - SINGLE REQUEST
    Best for one (x1) simple beginner question.
     For a single (x1) question on only one (x1) DIY project. Up to x2 email from JAG35 Tech Support. Valid for five (5) days from the first JAG35 Tech Support email. Not for complex technical or system design issues. For complex questions see our Tech Support PRO. 

  • EMAIL Tech Support - BASIC
    Great for multiple beginner questions.
     For single or multiple questions related to only one (x1) DIY project. Up to x4 email from JAG35 Tech Support. Valid for seven (7) days from the first JAG35 Tech Support email. Not for complex technical or system design issues. For complex questions see our Tech Support PRO.

  • EMAIL Tech Support - PLUS
    Best for beginner to intermediate questions.
     For single or multiple questions related to one or more DIY projects. Up to x6 emails from JAG35 Tech Support. Good for ten (10) days from the first JAG35 Tech Support email. Not for complex technical issues. For complex questions see our Tech Support PRO.

  • EMAIL Tech Support - PRO
    Best for intermediate to complex questions.
     Up to x10 emails from JAG35 Tech Support emails. Great choice for more complex technical or system design questions/issues. Ask multiple questions related to one or more DIY projects. Good for fifteen (15) days from the first JAG35 Tech Support email.

  • VIDEO Tech Support - SINGLE REQUEST.
    Best for one (x1) simple beginner question. Video call up to 10 minutes. For one (x1) question on one (x1) DIY project. Not for complex technical or system design issues. For complex questions see our VIDEO Tech Support PRO.

  • VIDEO Tech Support - BASIC
    Great for multiple beginner questions. 
    Video call up to 10 minutes. Best for single or multiple inquiries related to one (x1) DIY project. Not for complex technical or system design issues. For complex questions see our VIDEO Tech Support PRO.

  • VIDEO Tech Support - PLUS
    Best for beginner to intermediate questions. 
    Video call up to 20 minutes. Best for single or multiple inquiries related to one or more DIY projects. Not for complex technical issues. For complex questions see our VIDEO Tech Support PRO.

  • VIDEO Tech Support - PRO.
    Best for intermediate to complex questions. Video call up to 40 minutes. Best for multiple inquiries related to one or more DIY projects. Great choice for more complex technical or system design questions/issues.

  • ADVANCED Technical Consultation. Best for large and/or complex projects, complex technical issues/troubleshooting, power system design questions/issues, custom schematics, custom PCB design, and more. Contact us at support@jag35.com to schedule a free 15-minute consultation and then get a custom price quote for an ADVANCED Technical Consultation.

 

Please note: Sending us images and/or video along with your question(s) is the ideal way for getting the best recommendations for your specific project.

 * Important Note: It's important to use proper terminology and to know the correct names of parts and components when dealing with batteries and electronics. Not using proper terminology or knowing the correct names for components can be the difference between a working project and a failed project, or between a safe project and an unsafe project. Part of your consulting time may need to be utilized to clarify and/or correct any improper use of terminology and/or names of components you may be using, in order to maximize your project's success. If you don't want to use correct terminology or use the correct names for components, please let us know right away so we can end the consultation.


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Tech support recommendations are provided by one of our JAG35 battery experts, not by Jehu Garcia directly. Be aware that we may not be able to answer your every question. Also, be aware that we cannot guarantee that all of your technical issues will be solved via our Technical Support, because the implementation of our recommendations will largely depend on your own DIY skill and ability to correctly and completely implement our recommendations. You are solely responsible for researching, understanding, implementing, and complying with all applicable regulatory rules, laws, statutes, and safety and environmental standards. Since working with DIY lithium batteries can be very nuanced, can be different for every project, and requires some mechanical skill and a basic understanding of batteries, electricity, and electronic devices, your purchasing of this Tech Support service to request our recommendations and by accepting our emails with any recommendations is your agreement to take full responsibility for any issues that arise from implementing, or ignoring, any recommendations that we give to you, whether expressed or implied, and you absolve JAG35 of all liability.

Safety is important to us, we don't want people to get hurt or property to get damaged, especially when working with DIY and/or second-life lithium-ion batteries. All batteries everywhere are inherently dangerous, so we urge all who work with DIY and/or second-life lithium-ion batteries to take safety seriously so as to avoid causing any harm to self, others and to property.

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